Refund policy
At BrightNest28, we want customers to feel confident when shopping with us. This Return & Refund Policy explains our procedures and conditions for returns, refunds, damaged products, incorrect orders, and cancellations.
1. 30-Day Return Period
We offer free returns within 30 days of eligible purchases.
The 30-day period begins on the date your order is delivered according to the applicable carrier or delivery information.
Return requests submitted after this period may not qualify for our standard return program except where otherwise required by applicable law.
2. Return Eligibility
To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received.
Where reasonably applicable, please include:
The original product
Included parts and accessories
Instructions or documentation supplied with the product
Original packaging when reasonably available
We understand that customers may need to inspect a product to determine whether it is suitable. Reasonable inspection does not automatically make a product ineligible for return.
Products that have been materially altered, intentionally damaged, misused, or returned incomplete may be ineligible for a full refund to the extent permitted by law.
Nothing in this policy limits rights that cannot legally be waived under applicable consumer protection law.
3. How to Request a Return
To begin a return, contact:
support@BrightNest28.store
Please provide:
Your order number
Your name or order email address
The product you wish to return
The reason for the return
Our customer support team will review the request and provide return instructions when applicable.
Please do not send products to an address without first receiving return instructions from our support team.
4. Free Returns
Eligible returns under our 30-day return program are provided without a return shipping charge to the customer.
BrightNest28 will provide applicable return instructions or another appropriate return solution after your request has been approved.
5. Refunds
Once an eligible return has been received and reviewed when a physical return is required, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After we issue a refund, your bank, card provider, payment processor, or financial institution may require additional processing time before the funds appear in your account.
BrightNest28 does not control processing times imposed by third-party financial institutions.
6. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or materially different from the product ordered, contact us as soon as reasonably possible at support@BrightNest28.store.
Include your order number and a description of the issue. We may request photographs or other reasonable information to help verify the problem.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, return, or another remedy required by applicable law.
7. Missing Items
If an order arrives without an item that should have been included, please contact our customer support team.
We will review the order and available fulfillment information to determine an appropriate resolution.
8. Exchanges
Because product availability may change, we may handle an exchange by processing an eligible return and arranging a separate replacement or new purchase.
Please contact customer support before attempting an exchange.
9. Order Cancellations
If you wish to cancel an order, contact us as quickly as possible.
We will attempt to accommodate cancellation requests when an order has not yet entered processing or shipment. However, cancellation cannot be guaranteed once fulfillment has begun.
If an order can no longer be canceled, you may request an eligible return after delivery.
10. Consumer Rights
This policy is intended to complement, not replace, mandatory consumer rights available under applicable law.
If the law applicable to your purchase provides rights or remedies that are more favorable than this policy, those mandatory rights remain available.
Return Contact
Email: support@BrightNest28.store
Phone: 502-294-9234
Address: 1060 Stonehouse Road, Bardstown, KY, United States